如何用英语进行正确有效的电话交流技巧_知道经验

有个低级错误要避免。向对方介绍自己时，别说I am XX, 要说 This is XX 或者It’s XX 。

下面是个基于功能的常用电话用语列表：

接电话（非正式）

Hello, Lucy here. 你好，这里是Lucy 。
Hi, Lily. What’s up? 你好Lily，什么事？
How are you, Bill.

接电话（正式）

Hello, Lucy speaking. 你好，你正在和Lucy交谈。
Jim speaking, who is calling, please? Jim正在和你交谈，请问您是哪位？
Mr. Wang’s office, could I know who is speaking? 这里是王先生的办公室，请问您是谁？
Hello, Nancy. Nice to hear from you. 你好，Nancy 。很高兴接到你的来电。
Thank you for calling Bank of China, Cindy speaking. What can I do for you? 谢谢致电中行。我是Cindy. 请问您需要什么帮助。
Hello, Lily. How can I help you?

介绍自己

Hi, Billy. It’s Susan calling. 你好，这是Susan的来电。
Hello, this is Lyanna Stark calling.
Hello. This is Andy calling from Apple Inc. 你好，我是来自苹果公司的安迪。

请求和某人通话

Hi, is Ned here? 你好，Ned在吗？
Could I speak to Lucy in the marketing department? 我可以和营销部的Lucy通话吗？
Can you put John on? 请把电话给John 。
Can I talk to Sirius, please?
Is Lily available? 请问Lily有空吗。

转接

Just a second, I will see if Jim is in. 稍等，我看看Jim在吗。
Hang on, I will get Jim for you. 稍等，我帮你找Jim 。
Hold the line please, I will put you through to the president’s office. 请不要挂机，我为你接总裁办。

提要求

Could you speak it again and more slowly? 你能不能慢点再说一遍？
Would mind speaking slower for me? My English is not good. 你介意说慢点吗？我的英语不够好。
Could you phone me when Mr. Wang is in office, please? 你能不能再王先生来办公室后通知我一下？
Can you call again latter? I have a meeting to hold. 你以后再打吧，我要去开会了。

I am sorry Lucy is not in at the moment. Can I take a message? 抱歉Lucy不在，我帮你留个言吧。
She is busy right now. Can I tell her to call you back when she is available? 她正在忙，要不要我告诉她在有空了给你回电？
I will make you Jim gets your message. 我保证Jim会收到你的。
Would you mind giving her a message?

确认

Let me repeat your message, is it John Bush at 15866668888? 让我重复你的，名字是John Bush，电话是15866668888 。
It’s Bill, right? And you will visit our company tomorrow morning. I will let him know. Bill对吧，并且你将在明早访问我们公司。我告诉他知道。
Is that Bill Smith from Canada? 来自加拿大的比尔，对不对？

录音电话和语音邮件

Hi, Jim here. I am not available at the moment. Please leave me a message after the tone. 你好，这里是Jim 。我现在没空。请在吱吱声后给我，谢谢。
Hi, this is Jim. I am sorry for being unable to answer your call at the moment. Please leave a message and I will answer you as soon as possible. 你好，我是Jim 。抱歉我现在不能接听你的电话。请给我，我尽快答复。
Thank you for calling 10086. Our working hours are 9 am to 5 pm, Monday to Friday. Please call me back at the working hours or leave a message after the tone. Thank you. 欢迎致电10086. 我们的工作时间是朝九晚五，周一至周五。请在工作时间来电，或者。

为录音电话

Hi, Jim. It’s Li Ming. How are you doing these days. Call me. 你好，Jim 。我是李明。近来过的怎么样？给我回电。
Hello, this is Bill from Haier. Could you please return my call as soon as possible? My number is 5213344. Thank you. 你好，我是来自海尔的Bill 。请尽快给我回电，我的电话是5213344.

结束谈话

Sorry, but I have another call coming through. 对不起，我要接个电话。
I think I’d better get going. 我得走了。
I will talk to you later, Bye for now. 以后聊，再见。

电话交楼的要领有几个：1-知道你在跟谁说话。2-知道你说话的目的。3-找到达到目的的形式和内容。
首先是东西对礼貌的定义不一样。美国人讲电话喜欢直来直去，如果不被对方打断就会假设对方没有疑问，没有反对意见或者想法，就会一直说下去，滔滔不绝。所以在电话里，我们要学会打断对方，说出自己的需要和想法。要知道何时当机立断的告诉对方：yes…sure…but here is what I am looking at 或者“I hear you my friend but what I meant was” 或者 “sorry to interrupt but that’s not what I said. What I was trying to tell you is…”
【如何用英语进行正确有效的电话交流技巧】
其次是语速和语音。讲电话一定要慢，清晰，你讲电话的速度比你想象的一般要快，特别是急性子的人，不信可以录音自己听。不要太多连读，不要太多使用太多俚语俗语。要会讲大白话。口音是个大问题。很多美国服务业将电话客服外包到印度等英语国家，虽然这些员工经过专业培训但口音有时候依然难以理解。这就需要你让对方重复澄清“do you mean…?” “are you saying…?” “Sorry I didn’t quite understand. What do you mean by…?”