theWorld Health Day 2022: Our planet, our health( 三 )
Treating employees’ traumatic experiences as taboo is definitely not the solution. Organisations should not assume that employees will handle it well by themselves and come to work feeling 100%. If organisations handle it well, they can even facilitate employees’ post-traumatic growth. Indeed, growth is a common experience for employees after they experience traumatic events. Between 30% and 70% of individuals bounce back to become more successful after traumatic events, and 40% to 75% of employees recover from traumatic events and thrive at work.
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Following a recent paper by Sally Maitlis, a professor at Sa?d Business School at Oxford University, I suggest two things organisations can do to help:
First, they can provide support to help employees regulate their intensive emotionsby building an organisational culture that acknowledges and accepts that everyone can be vulnerable and talk about their stressful events; establishing a standard process through which employees can access professional support when needed; and encouraging managers and employees who make time to listen to distressed employees.
Second, organisations can facilitate post-traumatic growth by providing attentive companionship to help employees make sense of their experience, self, and the future. This companionship can involve creating formal roles such as mentors, career counsellors, or company therapists who can provide attentive companionship; showing empathy and support when employees share their emerging sense-making about what happened to them; and identifying employees’ new understandings and realisations as positive changes.
What about individuals? What can they do for themselves in order to ensure they maintain good mental and physical health?
First, individuals who are suffering from stressful events should allow a grief period to express and talk about their experience with trusted colleagues and friends. In a longitudinal study of 700 Americans as they aged from one to forty years old, researchers found that although most had experienced traumatic events as children or adolescents, they managed to bounce back and achieve success in their family lives and careers. Building on this, researchers identified three factors that can help individuals thrive after experiencing traumatic events: optimism, reminding oneself about one’s signature strengths, and building social support and a social network. Specifically, optimism is a protective factor that helps individuals make sense of traumatic events and take back control of their life. Reminding oneself that they have strengths will trigger positive emotions and meaning seeking mechanisms, which helps them move on from stressful events. And, building strong social support and a social network can sustain their development throughout this process.
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Eric Bouteiller
Adjunct Professor of Management, CEIBS
What do you think poses the biggest threat to our health today?
The biggest issue is the quality of healthcare in general. China has made enormous progress in the delivery of healthcare and this is something that we should be very proud of, but there is still a lot to do in order to improve the level of healthcare delivered to everyone in the country.
Another area where we can improve in terms of health is the quality of water. Of course, when people get sick, we need cures, but the real issue before this is to improve the quality of water. China has done a lot of things in order improve air quality – now it is time to turn our attention to water quality.
What do you think is currently the most important under -reported story in the healthcare industry?
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